Returns

RETURN AND EXCHANGE OVERVIEW

All of Shorelys merchandise is hand selected and tested for quality purposes. Shorelys is committed to customer satisfaction. We want to assure you are 100% satisfied with the product you purchased. However, if you are not satisfied with the product you purchased, Shorelys offers a 30-day return/exchange period.

 

IMPORTANT

  • Returned and exchanged items must be in 100% resalable condition (unworn, unused, and undamaged)
    • Timeframe begins at original purchase date
    • All returns and exchanges must be initiated from www.Shorelys.com

RETURN A PRODUCT

  • If your item(s) meets the criteria above, please email the Shorelys Support Team at info@shorelys.com
    • In your email, please provide your 
  1. Full name
  2. Order number
  3. Product name(s)
  4. Reasons for return
  • As soon as we receive your email with the correct information stated above, Shorelys will provide you with a pre-paid USPS shipping label to return your items.
    • Print the label from your computer and drop your package off at the nearest USPS shipping location
  • Once the product is reviewed by the Shorelys Team, we will process the refund to the original payment method used during checkout
    • Please allow up to 10 business days for credit to clear
    • Keep in mind original shipping charges will not be included in the refund.

EXCHANGE A PRODUCT

  • If your item(s) meets the criteria above, please email the Shorelys Support Team at info@shorelys.com
    • In your email, please provide your 
  1. Full name
  2. Order number
  3. Product name(s)
  4. Reasons for exchange
  • Shorelys will then complete your review. Keep in mind that YOU will be responsible for the cost of shipping of the product to Shorelys.
    • Shorelys is not responsible for returned products lost in transit
    • We always encourage the use of reliable shipping services that have tracking information such as FedEx, UPS, or DHL
  • When all items have been received, the Shorelys Team will ship the new item(s) back to you.

 

Please contact the Shorelys Team with any questions at info@shorelys.com.